Going Further Together

The finest partnerships in history are those that are complementary, that share commonalities but also differences, that support and sustain, that bridge gaps and move mountains. By forging their unique traits, talents,and drivers, the best partners become stronger together, a force to be reckoned with, iconic.

The coming together of BIC and Consolidated is no different. Two of Australia’s largest property service suppliers, with complementary experience, that when combined are undeniably powerful.

The perfect partnership.

About Us

Our People smiling as a team

BIC Consolidated became one in 2024 to create a stronger, more sustainable future for its people and partners – and it’s here for the long haul.

Strongly aligned in its delivery of exemplary service, ethical practices and an unwavering commitment to customer relationships, the merged entity also brings the best of its two worlds together - to challenge the status quo and become a leader.

Its forward-thinking and innovative approach will grow the business into the future, while a strong focus on transforming the lives of people through a culture of care, will maintain partnerships and sustain the business through expansion.

Together, BIC Consolidated sits in a category of its own as Australia’s premier property service supplier, a premium offering of service excellence, that is customer-centric, future-focused and unrivalled.

Technology & Innovation

Interacting with cleaning technology, innovation in cleaning by BIC Consolidated

We are progressive, solutions-driven and always looking for innovative ways to deliver our services. We have a culture of continuous improvement and are constantly looking for ways to evolve for the benefit of our people and our customer partners.

Innovation & Technology

Sectors

Worker pushing a cleaning cart through an office building
Worker polishing a workplace floor
Two cleaners discussing workplace standards
Worker cleaning workplace glass balustrade
Staff cleaning workplace windows

Our Services

Infection Control Cleaning Services

Covid-19 presented many challenges which we have overcome in High Touch Point and Disinfection cleaning, ensuring customers can react quickly and maintain workplace activities in all instances.

Environmental Management

Our systems for waste identification, collection and recycling management set us apart. Our first-class programs reduce waste and improve recycling behaviours, aiding in improved building sustainability ratings.

Technical Services

 We provide specialist & emergency cleaning services 24/7, which can be deployed quickly and efficiently to our existing client base. Whether there’s been an incident or flood – and speed is of the essence – our Rapid Response Team can respond and manage the situation, so you can get back to business.

Servicing Supplies

In addition to our cleaning services, we also undertake the restocking of consumables such as bathroom handwash and toilet paper, and kitchen supplies, ensuring you never run out.

Hygiene Services

We ensure the highest levels of cleanliness in your building facilities, with complete urinal servicing, sanitary and nappy disposal and air refresheners, fundamental to maintaining the highest standards for your employees and visitors.

Our People smiling as a team

Integrated Customer Experience Platform

Innovation is the key to excellent service delivery. Building managers demand it, and we are committed to delivering on that demand.

Traditional cleaning service delivery is built around routine and repetition. Changes and improvements to the routine are usually only made in response to service complaints, so service teams end up chasing problems rather than delivering results. To address this and give our customers a more proactive, transparent and effective service solution, we developed and deployed the Interactive Customer Experience Platform (ICXP).

This real-time customer-centric service delivery and service management system allows for immediate issue notification and response, creating a more efficient and practical workflow that puts the customer at the centre.

National Geographic Footprint

We are proudly Australian. We have a truly national footprint with offices in Adelaide, Brisbane, Perth, Melbourne and Sydney. We support customers in every State and Territory in both regional and metropolitan areas.

Pillars

Our people

We look after our people who look after our customers.

People

Innovation

We invest in innovation so we can continually improve our service delivery.

Innovation

Sustainability

We partner with our customers to create sustainable ways of working.

Sustainability

Transparency

We carry out all business operations with complete transparency.

Transparency

Our People

Our people are our greatest asset. We foster a culture of care - to look after our people who look after our customers.

About our people

Our People smiling as a team

We are an ethical business and pride ourselves on our commitment to:

  

Diversity and Inclusion

our teams are as diverse as the communities we serve across Australia – with all cultures, genders, faith and values embraced and warmly celebrated

 

Respect in the Workplace

We value respect. How we treat each other is reflected in the manner we engage with our people and our customers. Building respectful relationships creates positive partnership.

 

Equity and Fairness

We directly employ 6,000+ employees on Award wages, ensuring fair pay for fair work, equity an stability. We are committed to ethical compliance.

 

Skills and Confidence

From induction, safety training, technical skills, customer experience and career development, our teams are highly competent and confident in the work they do. Our learning and development programs deliver a highly educated, well-informed and a highly engaged workforce.