BIC Consolidated became one in 2024 to create a stronger, more sustainable future for its people and partners – and it’s here for the long haul.
Strongly aligned in its delivery of exemplary service, ethical practices and an unwavering commitment to customer relationships, the merged entity also brings the best of its two worlds together - to challenge the status quo and become a leader.
Its forward-thinking and innovative approach will grow the business into the future, while a strong focus on transforming the lives of people through a culture of care, will maintain partnerships and sustain the business through expansion.
Together, BIC Consolidated sits in a category of its own as Australia’s premier property service supplier, a premium offering of service excellence, that is customer-centric, future-focused and unrivalled.
Technology & Innovation
We are progressive, solutions-driven and always looking for innovative ways to deliver our services. We have a culture of continuous improvement and are constantly looking for ways to evolve for the benefit of our people and our customer partners.
Innovation & Technology
Sectors
Offices & Workplaces
BIC Consolidated delivers a full range of commercial cleaning services to Australia’s leading property owners, occupiers and investors.
We partner with our customers to provide tailored and quality services including:
- Commercial cleaning
- Waste management
- Hygiene services
- Window cleaning
- Service supplies and consumables
Workplace Services
Retail
Our expertise in the delivery of premium retail services covers some of Australia’s most iconic retail destinations. We are committed to the highest standards of care and deliver services in an environmentally sustainable manner.
Retail Services
Education
Our specialist cleaning services are tailored to the unique requirements, communities and culture of each education precinct.
Education Services
Government
Working closely with our government partners across Australia, we recognise the importance of cost-effective service solutions, integrity of service, security, governance and compliance.
Government Services
Entertainment
With dynamic rostering and use of rapid response teams we support high traffic, high capacity and quick turn-around events. From premium, luxury venues to sporting events, we are uniquely placed to clean and coordinate waste management services at prestigious entertainment venues across Australia.
Entertainment Services
Aviation
We understand the unique needs of airport services. From security and access control, to operating in high-capacity environments we optimise a blend of autonomous and specialist cleaning services, with our Integrated Customer Experience Platform (ICXP) to ensure a cost-effective, efficient on-demand service solution for Airport customers.
Aviation Services
Industrial
Big or small, we offer a wide range of cleaning services from warehouse, logistic and freight centres to manufacturing, infrastructure projects, processing and data centre facilites. Working 24/7 + 365 days, our dynamic resourcing and rapid response teams can work easily around your schedule. We optimise a blend of autonomous and specialist cleaning services, with our Integrated Customer Experience Platform (ICXP) to ensure a cost-effective, efficient on-demand service solution for customers.
Industrial Services
Our Services
Infection Control Cleaning Services
Covid-19 presented many challenges which we have overcome in High Touch Point and Disinfection cleaning, ensuring customers can react quickly and maintain workplace activities in all instances.
Environmental Management
Our systems for waste identification, collection and recycling management set us apart. Our first-class programs reduce waste and improve recycling behaviours, aiding in improved building sustainability ratings.
Technical Services
We provide specialist & emergency cleaning services 24/7, which can be deployed quickly and efficiently to our existing client base. Whether there’s been an incident or flood – and speed is of the essence – our Rapid Response Team can respond and manage the situation, so you can get back to business.
Servicing Supplies
In addition to our cleaning services, we also undertake the restocking of consumables such as bathroom handwash and toilet paper, and kitchen supplies, ensuring you never run out.
Hygiene Services
We ensure the highest levels of cleanliness in your building facilities, with complete urinal servicing, sanitary and nappy disposal and air refresheners, fundamental to maintaining the highest standards for your employees and visitors.
Integrated Customer Experience Platform
Innovation is the key to excellent service delivery. Building managers demand it, and we are committed to delivering on that demand.
Traditional cleaning service delivery is built around routine and repetition. Changes and improvements to the routine are usually only made in response to service complaints, so service teams end up chasing problems rather than delivering results. To address this and give our customers a more proactive, transparent and effective service solution, we developed and deployed the Interactive Customer Experience Platform (ICXP).
This real-time customer-centric service delivery and service management system allows for immediate issue notification and response, creating a more efficient and practical workflow that puts the customer at the centre.
National Geographic Footprint
We are proudly Australian. We have a truly national footprint with offices in Adelaide, Brisbane, Perth, Melbourne and Sydney. We support customers in every State and Territory in both regional and metropolitan areas.
Pillars
Our people
We look after our people who look after our customers.
People
Innovation
We invest in innovation so we can continually improve our service delivery.
Innovation
Sustainability
We partner with our customers to create sustainable ways of working.
Sustainability
Transparency
We carry out all business operations with complete transparency.
Transparency
Our People
Our people are our greatest asset. We foster a culture of care - to look after our people who look after our customers.
About our people
We are an ethical business and pride ourselves on our commitment to:
Diversity and Inclusion
our teams are as diverse as the communities we serve across Australia – with all cultures, genders, faith and values embraced and warmly celebrated
Respect in the Workplace
We value respect. How we treat each other is reflected in the manner we engage with our people and our customers. Building respectful relationships creates positive partnership.
Equity and Fairness
We directly employ 6,000+ employees on Award wages, ensuring fair pay for fair work, equity an stability. We are committed to ethical compliance.
Skills and Confidence
From induction, safety training, technical skills, customer experience and career development, our teams are highly competent and confident in the work they do. Our learning and development programs deliver a highly educated, well-informed and a highly engaged workforce.